Shipping Policy for JPS Naturals

At JPS Naturals, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of our products.

Order Processing

1. Order Confirmation:

   • Once your order is placed, you will receive an order confirmation email with your order details. Please review your order information carefully and contact us immediately if any changes are necessary.

2. Processing Time:

   • Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery

1. Shipping Options:

   • We offer various shipping options to meet your needs, including standard, expedited, and express shipping. Shipping options and costs will be calculated at checkout based on your location and the weight of your order.

2. Delivery Time:

   • Delivery times vary based on your selected shipping method and location. Standard shipping typically takes 5-7 business days, while expedited and express options are faster. Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Destinations:

   • We currently ship to addresses within [list of countries or regions you ship to]. We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Fees

1. Shipping Costs:

   • Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method and destination. You will see the shipping charges at checkout before completing your purchase.

2. Free Shipping:

   • We offer free standard shipping on orders over [amount]. This offer applies to eligible orders within [list of countries or regions where free shipping is applicable].

Order Tracking

1. Tracking Information:

   • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress on the carrier’s website.

2. Delivery Issues:

   • If you encounter any issues with your delivery, such as delays or lost packages, please contact our customer service team at [your customer service email]. We will work with the carrier to resolve the issue promptly.

International Shipping

1. Customs and Duties:

   • International orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

2. Delivery Times:

   • International delivery times vary based on the destination and shipping method. Please allow additional time for customs processing.

Damaged or Lost Packages

1. Damaged Items:

   • If your order arrives damaged, please contact us immediately at [your customer service email] with your order number and photos of the damaged items. We will arrange for a replacement or refund.

2. Lost Packages:

   • If your package is lost in transit, please contact us at [your customer service email]. We will work with the carrier to locate your package or send a replacement.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

• Email: [your customer service email]
• Phone: [your customer service phone number]

Thank you for shopping with JPS Naturals. We appreciate your business and are dedicated to providing you with the best possible service.