At JPS Naturals, we are committed to providing you with the highest quality organic products. Your satisfaction is our top priority, and we strive to ensure a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.
Return Policy
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Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Perishable goods such as juices cannot be returned, except in the case of a defect or damage.
- Cosmetics must be unopened and in their original seal.
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Non-Returnable Items:
- Gift cards
- Downloadable software products
- Perishable goods (unless damaged or defective)
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Process for Returns:
- Contact our customer service team at [your customer service email] to initiate the return process.
- Provide your order number, details of the product, and reason for the return.
- Once your return is approved, you will receive instructions on how to send the item back to us.
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Return Shipping:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Policy
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Eligibility for Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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Partial Refunds:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error may be subject to a partial refund.
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Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [your customer service email].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your customer service email] and send your item to: [your return address].
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: [your customer service email]
- Phone: [your customer service phone number]
Thank you for shopping with JPS Naturals. We appreciate your business and are here to assist you with any concerns or questions.